Hi bage Privacy Policy

Hi bage is a trusted online gaming platform built for players in Bangladesh. We believe protecting your privacy is one of our most important responsibilities. This privacy policy is designed to help you clearly understand what information we collect, why we collect it, and how it is used.

Hi bage operates in accordance with international data protection standards. Our Privacy Policy is reviewed regularly and updated as needed. We never sell your personal information to third parties or use it without authorization.

This Privacy Policy is part of our Terms & Conditionsis an integral part of. By registering or using the platform, you agree to this policy.

Hi bage collects information from you in several ways — including details you provide directly and data collected automatically while you use the platform.

Information Provided Directly:

• Full name, date of birth, and nationality
• Email Address & Mobile Number
• Residential address and postal code
• National ID or passport details (for KYC verification)
• Payment method details (bKash/Nagad number, etc.)
• Details of Communications Made to Customer Support

Automatically collected information:

• IP Address & Device Type
• Browser Type & Operating System
• Time spent on the platform and pages visited
• Gaming history, bets, and transaction details
• Login Time, Date & Location
• Data from Cookies & Tracking Technologies

Hi bage uses your personal data only for specific, legitimate purposes. We never collect information unnecessarily or use it beyond its intended purpose.

• To create, manage, and secure your account
• To complete KYC and age verification
• To process deposits and withdrawals
• To provide customer support services
• To prevent fraud and money laundering
• To meet legal and regulatory obligations
• To improve platform services and develop new features
• To send you promotional offers with your consent
• To promote responsible gaming and identify problematic gaming behavior

Hi bage retains your personal data only for as long as necessary — while your account is active and for as long as required to meet legal obligations.

• Account information: minimum 5 years after account closure (as required by law)
• Transaction records: up to 7 years (in accordance with financial regulatory guidelines)
• KYC documents: 5 years after account closure
• Customer support communications: 2 years
• Cookie data: 30 days to 2 years (depending on cookie type)
• Marketing consent data: 3 years after unsubscribing

Hi bage does not share your information with third parties, except in the limited cases outlined below. In each instance, we take strict measures to keep your data protected.

• Payment Provider: Necessary information is shared with payment gateways such as bKash and Nagad to process deposits and withdrawals.
• KYC Service Provider: Your information may be shared with licensed third parties for identity verification purposes.
• Legal Authority: Information may be disclosed in response to a court order or a lawful request from law enforcement authorities.
• Anti-Fraud System: Limited data is shared with industry-standard security providers solely for fraud prevention.
• Game Software Provider: Certain technical information may be shared for game operation purposes.

Hi bage's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help our site function more smoothly.

• Essential Cookies: Required for login sessions, security, and core site functionality. These cannot be disabled.
• Functional Cookies: To remember your preferences, language settings, and gaming preferences.
• Analytics Cookies: To review site usage and improve our services (with your consent).
• Session Cookie: Automatically deleted when the browser is closed.

You can manage cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some features on the site.

Hi bage uses the highest standards of technical and administrative security to keep your data safe. Our security measures are regularly audited by independent third parties.

• 256-bit SSL/TLS encryption on all data transmissions
• Data stored server-side with AES-256 encryption
• Two-Factor Authentication (2FA) Available on All Accounts
• Automatic lockout system to prevent brute force attacks
• 24/7 security monitoring with automated detection of suspicious activity
• Regular security audits and penetration testing
• Data access is restricted to authorized personnel only

As a hi bage platform user, you have the following rights over your personal data. To exercise any of these rights, please contact us at support@hibage.click.

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data, provided it does not conflict with any legal obligations.
• Right to Object to Processing: You can object to your information being used for specific purposes.
• Right to Portability: You can request your information in a structured, portable format.
• Right to Withdraw Consent: You may withdraw consent for any optional data processing at any time, including marketing communications.

Hi bage is strictly for users aged 18 and above. We do not knowingly collect any personal information from minors.

If we suspect that a minor has registered on our platform, we will immediately suspend the account and delete any collected data. Parents or guardians may contact us at support@hibage.click regarding this matter.

Hi bage reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you via your registered email and update the "Last Updated" date on this page.

• Minor changes: Updated on this page only.
• Major changes: Notification via email and an announcement on the platform.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

For any questions, requests, or complaints regarding this Privacy Policy, please reach out to our dedicated privacy team.

• Email: support@hibage.click
• Live Chat: Active 24/7
• Response Time: Usually within 24–48 hours